Communication skills are basic to becoming an effective manager or employee, and providing leadership enhancing health in the workplace.
Effective communication skills have enormous cost benefit:
- Misunderstandings are averted,
- Organisational goals are understood and embraced
- Individuals feel affirmed and listened to
- Staff retention and a healthy workplace is better assured.
Effective tools to explore the different communication styles of different personality types may be useful, and assist the capacity to function with empathy towards others.
Skills are best developed by an interactive approach which is tailored to the work context, and allows the opportunity to practise and reflect on communication competence.