EI involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and other’s feelings. These skills are important at work as emotions are an inherent part of workplace activities at all levels.
Having high emotional intelligence is key to being able to communicate effectively and provide strong leadership.
The enhancement of emotional intelligence can greatly develop personal satisfaction in the workplace, and impact on personal relationships, job satisfaction, leadership ability and success in the motivation of teams.
This approach believes that EI can be learned and developed.